Refund policy
Last updated: September 15, 2026
Thank you for shopping at Starjack Paws. We want you and your pet to be happy with your purchase. This policy explains how returns, refunds, and exchanges work.
30-Day Money-Back Guarantee
You have 30 days from the date you receive your order to request a return or refund. To be eligible, your item should be unused, in the same condition you received it, and in its original packaging. Please contact us at trujillojackson@gmail.com with your order number before sending anything back, so we can guide you through the process.
How to Start a Return
- Email us at trujillojackson@gmail.com with your order number and the reason for the return.
- We will confirm the return and provide instructions on where to send the item.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.
Damaged or Incorrect Items
If your order arrived damaged, defective, or if you received the wrong item, contact us at trujillojackson@gmail.com within 30 days of delivery with a photo of the issue, and we will arrange a replacement or full refund at no extra cost to you.
Exceptions
Items that show signs of misuse, or that are missing original parts or accessories, may not be eligible for a full refund. Gift cards are non-refundable.
Contact Us
If you have any questions about this Refund Policy, please contact us at trujillojackson@gmail.com.