Refund policy

Aquí tienes una versión mejorada y adaptada de tu política de envío y devoluciones, tomando en cuenta tus instrucciones y necesidades para productos personalizados y no personalizados:

Shipping & Return Policy

At Starcklegacy, we aim to provide a seamless shopping experience and high-quality apparel tailored to your needs. Please review our shipping and return terms carefully before placing your order.

1. Shipping Policy

  • Order Processing: Orders are processed and shipped according to the details provided at checkout. Please ensure all shipping information is accurate to avoid delays.

  • Delivery Times: Estimated shipping times vary based on your location and will be displayed at checkout.

  • Free Shipping Promotions: Occasionally, we offer limited-time free shipping promotions within the USA. These will be clearly stated on our website when applicable.

  • Tracking: Once your order has shipped, you will receive an email with tracking information.

2. Return Policy

A) Non-Customized Products (Standard Items)

  • For non-personalized apparel, we offer free returns within 15 days from the date your order is shipped.

  • To initiate a return, please contact our support team through the channels listed on our website before the 15-day period expires.

  • Items must be returned in their original condition, unworn, unwashed, with tags, and in their original packaging.

  • Once your return is received and inspected, you will be notified regarding the approval and processing of your refund or exchange.

B) Customized Products (Personalized Items)

  • Due to the made-to-order nature of our customized products, we do not accept returns, exchanges, or cancellations once an order has been placed.

  • Each personalized item is produced specifically for you based on the design, size, color, and personalization details submitted at checkout.

  • All sales of personalized products are final.

  • We are not responsible for errors in spelling, dates, or any other personalization details provided by the customer.

  • If your personalized item arrives damaged, defective, or with a production error, you must notify us within 7 calendar days of delivery by contacting our support team at contact@starlegacy.com with:

    • Your order number

    • Clear photos of the issue

    • A brief description of the problem
      If confirmed as our error, we will provide a replacement or full refund at no additional cost.

3. European Union 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days of delivery for any reason and without justification. Items must meet the same condition requirements outlined above (unworn, unused, with tags and original packaging) and must include proof of purchase.

4. Important Notes

  • Requests for returns or refunds outside the stated time frames may be denied.

  • We reserve the right to refuse returns or refunds that do not comply with these conditions.

  • By placing an order on our website, you acknowledge and agree to this Shipping & Return Policy.

Refunds

We will notify you once we’ve received and inspected your petition return, we let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 5 business days have passed since we’ve approved your return, please contact us at contact@starlegacystore.com.